Shipping & Delivery

Shipping and Delivery Services

Pickup & Delivery Information:

Our network of delivery systems is designed to get your new merchandise to you as soon as possible, and in great shape. Our familiar white and green trucks visit thousands of cities and towns in a six‑state region. So, chances are, if you drove to our store, we can deliver your purchases back to your home. If not, common carrier trucks or our friends at UPS will handle your needs. We'll pick the one that's quickest and most convenient for you. So if you need it, you got it.

There is a charge for delivery, which you pay at time of purchase. On occasion, we offer Free Delivery during select promotions. Make sure to watch for them!

Delivery Areas

NFM delivery partners provide service to 47 states (excluding Alaska, Hawaii and California). An NFM Card may be required for purchases in some areas. Available assembly and installation options vary by delivery location.

Description of Services

Drive-Through Pickup

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We offer contact‑free drive‑through pickup for many in‑stock items. When shopping online, check to see if the item is in stock and ready for pickup. At checkout, select your desired pickup time and store location. When you’re shopping in‑store or over the phone, speak with your sales professional to arrange drive‑through pickup.

Special Order Drive-Through Pickup:

Due to the limited availability and specific qualities of our special order products, NFM must assess a 25% non-refundable deposit. This deposit must be made with a major credit or debit card. We offer an option that allows you to use your Nebraska Furniture Mart Card for the remainder of the balance. To complete an order this way, please call our Phone Sales Team at 1‑800‑336‑9136.

Shipping

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Please be aware, shipped orders will be placed outside in their factory packaging on the nearest driveway or sidewalk unless the inside of a garage is immediately accessible. If assembly is needed, it will be the customer’s responsibility. An individual 18 years or older must sign for the items. You will be contacted with an approximate time window for delivery either the day before or by 10:00 AM the morning of delivery. If you need to reschedule your shipping date, please contact NFM’s Customer Service team and we would be happy to assist you. Unfortunately, we cannot reschedule once you are 2 days or less from your scheduled date.

Small Parcel Items

Generally shipping methods only apply to business days, not weekends or holidays. If weekend shipping is available, it will be shown as an option during checkout.

Any carrier and tracking information will be sent to the email address you have provided.

Standard Delivery

With Factory-Direct Delivery, items typically ship one to five business days after your order is placed. Depending on size, your order will be delivered by a small-parcel carrier, such as UPS, FedEx, or USPS, or from a nationwide large-parcel carrier. Once a tracking number is generated, we will share it with you so you can track the shipment from home. Please ensure your provided address is correct and, if you are moving to a new address, consider waiting to purchase Factory-Direct items as they may arrive prior to your move-in date. If you have questions regarding shipment timing, please reach out to our Phone Sales Team at 1‑800‑336‑9136.

In-Home Delivery

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An individual 18 years or older must sign for items. You will be contacted with an approximate time window for delivery either the day before or by 10:00 AM the morning of delivery. If you need to reschedule your delivery, please contact NFM’s Customer Service team and we would be happy to assist you. Unfortunately, we cannot reschedule once you are 2 days or less from your scheduled date.

After arrival, our delivery partners will bring products into your home and place them in the area of your choice. The delivery team will also remove any packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. Items such as cribs, exercise equipment and other select products may carry an extra charge for assembly. If you have any questions about assembly, please call our Phone Sales Team at 1‑800‑336‑9136. Prior to arrival, please restrain all pets, no matter how friendly, for both their safety and the safety of our delivery partner.

Next Day In‑Home Delivery

An individual 18 years or older must sign for items. You will be contacted with an approximate time window for delivery either the day before or by 10:00 AM the morning of delivery. If you need to reschedule your delivery, please contact NFM’s Customer Service team and we would be happy to assist you.

After arrival, our delivery partners will bring products into your home and place them in the area of your choice. The delivery team will also remove any packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. Only purchases made from 12:00 AM to 6:00pm are eligible for Next-Day Delivery. Subject to availability. Any purchase made after the cutoff time can be added to the following day’s queue. If you have any questions about assembly, please call our Phone Sales Team at 1‑800‑336‑9136.

In-Home Delivery

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Due to the size and weight of gun safes, there is an additional charge for delivery and service areas are limited. Fees start at $100 for in-home delivery of safes under 350 pounds and $325 for in-home delivery of safes weighing 350 pounds or more. An additional fee of $200 will be assessed at the time of purchase for gun safes that require assembly.

An individual 18 years or older must sign for items. You will be contacted with an approximate time window for delivery either the day before or by 10:00 AM the morning of delivery. If you need to reschedule your delivery, please contact NFM’s Customer Service team and we would be happy to assist you. Unfortunately, we cannot reschedule once you are 2 days or less from your scheduled date.

Where available, our delivery partner will bring the products into your home and place them in the area of your choice. They will also remove any of the packaging material from your home. Any additional installation, including the removal of legs, is not included in Gun Safe Delivery and cannot be performed by our delivery partner. Prior to arrival, please restrain all pets, no matter how friendly, for both their safety and the safety of our delivery partner.

In-Home Furniture Delivery

Let’s get you set up for success!

  • Before your furniture arrives, please ensure the area where you would like to place it is cleared. Don't forget to measure doorways, hallways, etc. to make sure your new piece fits.
  • Our delivery partner will inspect your new furniture and place it in the location of your choice.
  • Our delivery partner will remove and haul away any packaging material as well as make sure your home is in its original condition.
  • Before the delivery team departs, please look over your new furniture to make sure it meets your expectations.

Apart from Assembly Required products, beds and bed frames will be put together for you, including the center support. * Mattresses and box springs will also be placed on the frame. Our delivery partners will attach mirrors to dressers, but not to doors or walls. For pier groups, the units will be leveled, and the lights tested before our delivery partner departs. If contracted in advance to haul away your mattresses or box springs, our delivery partner will do so provided the piece in question passes inspection and is free from contaminants. Some beds and bunk beds may require a fee for setup, if you have any questions about assembly, please reach out to our Phone Sales Team at 1‑800‑336‑9136.

*Attaching an adjustable base to a previously purchased bed is excluded and will be the customer's responsibility.

Apart from Assembly Required products, kitchen and dining room items will be delivered and placed in your preferred location. Hutches will be placed on buffets and shelves will be installed. Our delivery partner will also install table leaves to make sure they fit properly. All items will have mending plates installed as well as lights plugged in and tested as necessary. Some dinette sets require a fee for setup. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Apart from Assembly Required products, living room and seating items will be delivered and placed in your preferred location. Our delivery partner will attach legs to sofas and chairs, test motion furniture to ensure it is working properly, and verify that toss pillows were delivered if applicable. Power Motion items will be connected per manufacturer instructions and, if available, plugged into an appropriate power source and tested.

Apart from Assembly Required products, our delivery partner will assemble lamps and set them in your preferred location as well as plug in and test them.

Apart from Assembly Required products, entertainment centers will be set in place, leveled, shelving installed, plugged in and lights tested.

Our delivery partner will uncrate and place your Grandfather Clock in your preferred location. For calibration and assembly options, please reach out to your sales professional or call 1‑800‑336‑9136.

Apart from Assembly Required products, curios will be delivered and set in place, including unpacking and installation of shelves. Curios will be leveled, plugged in and lights tested.

Due to their size and complex assembly, service areas for game table delivery are limited and require an additional charge. If you have any questions, please reach out to your sales professional or call 1‑800‑336‑9136.

For protection plan options on your purchase, please reach out to your sales professional, or call 1‑800‑336‑9136.

In-Home Furniture Delivery

Let’s get you set up for success!

  • Before your furniture arrives, please ensure the area where you would like to place it is cleared. Don't forget to measure doorways, hallways, etc. to make sure your new piece fits.
  • Our delivery partner will inspect your new furniture and place it in the location of your choice.
  • Our delivery partner will remove and haul away any packaging material as well as make sure your home is in its original condition.
  • Before the delivery team departs, please look over your new furniture to make sure it meets your expectations.

Apart from Assembly Required products, beds and bed frames will be put together for you, including the center support. * Mattresses and box springs will also be placed on the frame. Our delivery partners will attach mirrors to dressers, but not to doors or walls. For pier groups, the units will be leveled, and the lights tested before our delivery partner departs. If contracted in advance to haul away your mattresses or box springs, our delivery partner will do so provided the piece in question passes inspection and is free from contaminants. Some beds and bunk beds may require a fee for setup, if you have any questions about assembly, please reach out to our Phone Sales Team at 1‑800‑336‑9136.

*Attaching an adjustable base to a previously purchased bed is excluded and will be the customer's responsibility.

Apart from Assembly Required products, kitchen and dining room items will be delivered and placed in your preferred location. Hutches will be placed on buffets and shelves will be installed. Our delivery partner will also install table leaves to make sure they fit properly. All items will have mending plates installed as well as lights plugged in and tested as necessary. Some dinette sets require a fee for setup. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Apart from Assembly Required products, living room and seating items will be delivered and placed in your preferred location. Our delivery partner will attach legs to sofas and chairs, test motion furniture to ensure it is working properly, and verify that toss pillows were delivered if applicable. Power Motion items will be connected per manufacturer instructions and, if available, plugged into an appropriate power source and tested.

Apart from Assembly Required products, our delivery partner will assemble lamps and set them in your preferred location as well as plug in and test them.

Apart from Assembly Required products, entertainment centers will be set in place, leveled, shelving installed, plugged in and lights tested.

Our delivery partner will uncrate and place your Grandfather Clock in your preferred location. For calibration and assembly options, please reach out to your sales professional or call 1‑800‑336‑9136.

Apart from Assembly Required products, curios will be delivered and set in place, including unpacking and installation of shelves. Curios will be leveled, plugged in and lights tested.

Due to their size and complex assembly, service areas for game table delivery are limited and require an additional charge. If you have any questions, please reach out to your sales professional or call 1‑800‑336‑9136.

For protection plan options on your purchase, please reach out to your sales professional, or call 1‑800‑336‑9136.

Floor and Counter Coverings Delivery

Many flooring items are available for same day purchase and Drive‑Thru Pickup. However, if you choose to have your order delivered, please keep this information in mind:

Carpet will be delivered to your home and brought to the installation area when possible.

Area rugs will be delivered and placed in a room of your choice.

Other coverings will be placed based on order specifics, if you have any questions about placement, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

In-Home Electronics Delivery

Many electronics can be taken with you after purchase at our store. For electronics that you are being delivered, keep these guidelines in mind.

TVs will be unpacked, set in place, plugged in, and have the cable or antenna connected. Our delivery partner will turn on the unit and make sure it is operating properly. Delivery partners will not install extra equipment. During winter months, TVs will not be turned on until they reach room temperature.

Most computers and accessories are purchased in-store and picked up at our warehouse. However, if you choose to have your order delivered, please be aware that our delivery partner will not provide hook up of your equipment. If you are in need of an authorized installer, please reach out to your salesperson as they can put you in contact with one.

In-Home Appliances Delivery

Many appliances can be taken with you after purchase at our store. For appliances that you are being delivered, keep these guidelines in mind:

For non-built-in appliances, our delivery partner will place the appliance in your preferred location, remove and haul away packaging materials and haul away old appliances if contracted in advance to do so provided the piece in question passes inspection and is free from contaminants. If new cords and hoses were purchased with your order, our delivery partner will plug in and test your appliance.

Our delivery partner will not attempt installation of the following built-in appliances: professional-grade ranges, professional-grade hoods, professional grade refrigeration, and professional-grade dishwashers. Where offered, gas line hook-up can be purchased as a separate service but requires an operational shut-off valve in the immediate vicinity of the expected appliance location. Our delivery partners will not be able to run new water lines, for items such as icemakers, or install new electrical outlets as they are only authorized to connect to specific water lines and electrical systems (see below for appliance-specific limitations).

Other local ordinances may restrict our services, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136 if you have any concerns.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the refrigerator will be set in place, plugged in, and leveled. If a proper water line exists with a serviceable shut-off valve on the same floor and immediately adjacent to the refrigerator, it will be connected and turned on. New water lines will not be installed. Haul away of the old unit will be done, if contracted in advance to do so. There may be other limitations for connection, including ship-to address. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Washers will be unpacked with all strapping materials and shipping bolts removed and set in place. If new hot and cold fill hoses are purchased from NFM and the intended location has a serviceable shut-off, our delivery partner will connect the washer will to the proper valves and install the drain hose. Our delivery partner will level the washer and start a cycle to ensure it’s operational. If freezing conditions exist, you may be instructed to wait to start the unit until a few hours later.

Dryers will be set in place and leveled. Packaging material will be removed. If a new cord was purchased with the order, it will be attached, and the unit will be plugged in and turned on to ensure proper operation. Venting will be hooked up if no modifications are required on the existing venting system. Service fees are required to set up gas dryers and must be arranged in advance. Service may only be completed on gas dryers if there is a serviceable, existing shut-off valve immediately adjacent to the dryer, and if in compliance with local ordinances. There are other limitations for gas connection, including restrictions based on your ship-to address.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the freezer will be set in place, plugged in and leveled. If your freezer is a lockable model, the delivery team will give you the keys. Generally, freezers should be turned on and cooled for 24 hours before stocking.

Countertop microwave units will be unpacked and set in place. Over-the-range microwave units are delivered without hook up. Built-in dishwashers are delivered but will not be installed or hooked up. For portable dishwashers, our delivery partner will unpack the unit, set in place, install casters, and start a cycle for you. If freezing conditions exist, our team may ask you to wait a few hours before operating your new dishwasher as the water inside could be frozen.

Electric ranges will be unpacked, have the cord attached, and leveled. Gas ranges will be unpacked, set in place, have the proper cord attached, and leveled. Our delivery partner is unable to perform direct wire hookups. In eligible service areas, and for an additional fee, our delivery partner can hook up your gas range to an existing cast iron gas line (not galvanized pipe) with a serviceable shut-off valve immediately adjacent to the range. Gas line hookups will not be performed on copper lines or if not in compliance with local ordinances. If a gas shut-off is not serviceable or non-existent for the range, you will need to arrange for a plumber or gas company personnel to make the installation. The delivery partner will test operate the surface units and ovens. Apart from appliances that are direct wired, the delivery team will connect electrical appliances at the point of delivery.

Whirlpool tubs will be brought to your desired ship-to address and placed in the first dry area. If you are interested in installation, please visit NFM’s custom Bath and Kitchen showroom or contact your licensed plumber or contractor for installation.

Wellness Equipment

Many wellness & fitness equipment products can be taken with you after purchase at our store. To understand your assembly and delivery options, please keep these guidelines in mind.

At NFM you will find a variety of products designed to support your wellness goals, most of these products require assembly. If you have any questions about whether a product comes assembled or if assembly is offered for your purchase, please call our Phone Sales Team at 1‑800‑336‑9136.

Learn more to see what you can expect from our specialized service offerings.

Outdoor Product Delivery

Many outdoor products can be taken with you after purchase at our store. For products that need to be delivered, please keep these guidelines in mind.

Most outdoor power products require assembly. Please be aware, orders will be placed outside in their factory packaging on the nearest driveway or sidewalk unless the inside of a garage is available. If assembly is needed, it will be the customer’s responsibility. If you have any questions about whether a product comes assembled or if assembly is offered for your purchase, please call our Phone Sales Team at 1‑800‑336‑9136.

In-Home Electronics Delivery

Many electronics can be taken with you after purchase at our store. For electronics that you are being delivered, keep these guidelines in mind.

TVs will be unpacked, set in place, plugged in, and have the cable or antenna connected. Our delivery partner will turn on the unit and make sure it is operating properly. Delivery partners will not install extra equipment. During winter months, TVs will not be turned on until they reach room temperature.

Most computers and accessories are purchased in-store and picked up at our warehouse. However, if you choose to have your order delivered, please be aware that our delivery partner will not provide hook up of your equipment. If you are in need of an authorized installer, please reach out to your salesperson as they can put you in contact with one.

In-Home Appliances Delivery

Many appliances can be taken with you after purchase at our store. For appliances that you are being delivered, keep these guidelines in mind:

For non-built-in appliances, our delivery partner will place the appliance in your preferred location, remove and haul away packaging materials and haul away old appliances if contracted in advance to do so provided the piece in question passes inspection and is free from contaminants. If new cords and hoses were purchased with your order, our delivery partner will plug in and test your appliance.

Our delivery partner will not attempt installation of the following built-in appliances: professional-grade ranges, professional-grade hoods, professional grade refrigeration, and professional-grade dishwashers. Where offered, gas line hook-up can be purchased as a separate service but requires an operational shut-off valve in the immediate vicinity of the expected appliance location. Our delivery partners will not be able to run new water lines, for items such as icemakers, or install new electrical outlets as they are only authorized to connect to specific water lines and electrical systems (see below for appliance-specific limitations).

Other local ordinances may restrict our services, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136 if you have any concerns.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the refrigerator will be set in place, plugged in, and leveled. If a proper water line exists with a serviceable shut-off valve on the same floor and immediately adjacent to the refrigerator, it will be connected and turned on. New water lines will not be installed. Haul away of the old unit will be done, if contracted in advance to do so. There may be other limitations for connection, including ship-to address. If you have any questions about assembly, please reach out to your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Washers will be unpacked with all strapping materials and shipping bolts removed and set in place. If new hot and cold fill hoses are purchased from NFM and the intended location has a serviceable shut-off, our delivery partner will connect the washer will to the proper valves and install the drain hose. Our delivery partner will level the washer and start a cycle to ensure it’s operational. If freezing conditions exist, you may be instructed to wait to start the unit until a few hours later.

Dryers will be set in place and leveled. Packaging material will be removed. If a new cord was purchased with the order, it will be attached, and the unit will be plugged in and turned on to ensure proper operation. Venting will be hooked up if no modifications are required on the existing venting system. Service fees are required to set up gas dryers and must be arranged in advance. Service may only be completed on gas dryers if there is a serviceable, existing shut-off valve immediately adjacent to the dryer, and if in compliance with local ordinances. There are other limitations for gas connection, including restrictions based on your ship-to address.

Our delivery partner will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the freezer will be set in place, plugged in and leveled. If your freezer is a lockable model, the delivery team will give you the keys. Generally, freezers should be turned on and cooled for 24 hours before stocking.

Countertop microwave units will be unpacked and set in place. Over-the-range microwave units are delivered without hook up. Built-in dishwashers are delivered but will not be installed or hooked up. For portable dishwashers, our delivery partner will unpack the unit, set in place, install casters, and start a cycle for you. If freezing conditions exist, our team may ask you to wait a few hours before operating your new dishwasher as the water inside could be frozen.

Electric ranges will be unpacked, have the cord attached, and leveled. Gas ranges will be unpacked, set in place, have the proper cord attached, and leveled. Our delivery partner is unable to perform direct wire hookups. In eligible service areas, and for an additional fee, our delivery partner can hook up your gas range to an existing cast iron gas line (not galvanized pipe) with a serviceable shut-off valve immediately adjacent to the range. Gas line hookups will not be performed on copper lines or if not in compliance with local ordinances. If a gas shut-off is not serviceable or non-existent for the range, you will need to arrange for a plumber or gas company personnel to make the installation. The delivery partner will test operate the surface units and ovens. Apart from appliances that are direct wired, the delivery team will connect electrical appliances at the point of delivery.

Whirlpool tubs will be brought to your desired ship-to address and placed in the first dry area. If you are interested in installation, please visit NFM’s custom Bath and Kitchen showroom or contact your licensed plumber or contractor for installation.